Home     Contact     Sitemap
        
  Support

WorkOut 2.5R2 crashes when importing Sample IDs data

Document ID: DQ326
Relevant to following products: WorkOut 2.5R2
Document description: WorkOut 2.5R2 crashes when importing Sample IDs data



In WorkOut 2.5 R2 (build 516), when importing Sample IDs as a work list or through the command line /IMPORT:sampleids function, if there are more sample IDs imported than there are corresponding samples on the layout then the software crashes during the import process.

There are two resolutions to this scenario:


1. To avoid this problem, ensure that the number of samples to import corresponds with the number of samples on the layout.

2. Alternatively, download the hotfix available from here.  To apply the hotfix, uninstall the current installation (ignore any prompt to reboot) and download, unzip and install the hotfix.





 Search again

  Evaluate
  Download software now:

    WorkOut 2.5
    Manta
    Stingray
  Support
    Search Knowledge Base
    Browse Knowledge Base
    Submit a query