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On launching WorkOut the message appears:

Document ID: DQ187
Relevant to following products: WorkOut 2.0 Manta
Document description: Error:



This could occur if you install multiple applications together without restarting when prompted. In addition check that the installation is made with an administrator account. The mscomctl.ocx component should be installed by the WorkOut installation (if it is not already installed by your system). First check that this file has been installed: it is normally installed on your system here:

C:\WINDOWS\system32

If that is present right-click on it and select Properties and check the version number in the Version tab (it should be 6.1 or later)

Now register it manually: to do this go to Start | Run and type:

regsvr32 c:\windows\system32\MSCOMCTL.OCX

The last thing to try is to produce a log of the installation for us to look at. To do this first uninstall the current version then run the setup.exe passing in parameters as shown here: go to Start | Run

"<path to WorkOut setup>\setup.exe" /v"/lv C:\InstLog.txt"

After installation email a copy of the new file C:\InstLog.txt to Dazdaq.



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