Home     Contact     Sitemap
        
  Support

Stingray/WorkOut 1.5 Dongle Problem

Document ID: DQ134
Relevant to following products: Stingray WorkOut 1.5
Document description: Stingray/WorkOut 1.5 Dongle Problem



I have a dongle inserted into my PC but Stingray/WorkOut 1.5 cannot detect it?

Ensure that the dongle is inserted into the printer port - it can be inserted into a COM port by mistake.


I have a dongle inserted into the printer port of my PC but Stingray cannot detect it? I am using an HP Laser Jet not printer.

There are known problems with the HP-5L Laser Jet printer. To resolve the problems:
  1. Set the LPT-1 communication mode of the PC to normal/compatible in the PC BIOS.
  2. Restart Windows and run the HP-5L set-up for the drivers.
  3. Select custom set-up and select PCL driver. Do not accept the Host driver. (When you install the software for the HP-5L you can choose two drivers Host based or PCL. The host-based driver uses the PC to process print data)
I have a dongle inserted into the printer port of my PC but Stingray cannot detect it? I am using Windows NT/XP/2000.

This problem occurs if a user without administrative rights installed Stingray on an NT/2000/XP system. There are 2 solutions to this problem:
  1. Uninstall Stingray and log-on to Windows as the administrator. Repeat the installation process.
  2. Log-on as administrator, check that the file softlok.sys exists in the system32\drivers subdirectory. Run the following command from the Stingray sub-directory to add the necessary registry settings: regini softlok.ini
(The file softlok.ini details the registry additions.)

In either case you should reboot the machine to start the new service. Stingray will then detect a correctly inserted dongle.



 Search again

  Evaluate
  Download software now:

    WorkOut 2.5
    Manta
    Stingray
  Support
    Search Knowledge Base
    Browse Knowledge Base
    Submit a query